Center Frame Customer Agreement

This Customer Agreement (the “Agreement”) is between 1609951 B.C. Ltd., operating as Center Frame (“Center Frame,” “we,” “us,” or “our”), and the person or organization accepting it (“Customer,” “you,” or “your”).

By accepting this Agreement, purchasing a plan or using the Service, you agree to its terms. If you accept for a brokerage, team or other organization, you confirm that you have authority to bind it. The Service is for business and professional use, and you must be at least 18 years old.

1. Your order and the Service

Center Frame is an AI-assisted, human-reviewed YouTube strategy and production service for real-estate professionals. Your checkout and order-confirmation pages (the “Order”) form part of this Agreement and identify your selected plan, price, billing dates, start date and any other plan-specific terms.

The initial six-month program includes:

• Preparation: content-direction research, review of the materials you provide and production setup before your selected start date;
• Launch Month: a private Direction Session with Kyle Mark, an initial content direction and titles, guided source and voice-note collection, human-reviewed scripts and recording packages, and production of your first upload-ready long-form video, with a second video moving through production; and
• Ongoing production: after Launch Month, up to four production windows per monthly service cycle, delivered at an approximately weekly cadence, together with shared office hours and production guidance.

For each video, the Service ordinarily includes content direction, title development, a script and recording package, editing, a thumbnail, a description and delivery guidance. It includes one consolidated correction round for the script and recording package and one consolidated correction round for the edit and thumbnail. Additional work, reshoots, revisions outside scope, short-form videos, paid media, publishing and channel management are not included unless we agree otherwise in writing.

Center Frame may refine its workflows and delivery methods as the Service develops, but we will not materially reduce the core paid service during your initial commitment without providing an appropriate remedy.

2. Delivery targets

Once we have complete and usable inputs, our usual delivery targets are:

• script and recording package: two business days;
• final script package after your included consolidated correction: one business day;
• edited video, thumbnail and description after receipt of usable footage: three business days; and
• final production package after your included consolidated correction: one business day.

These are service targets rather than guaranteed deadlines. They exclude weekends, holidays, delays caused by incomplete or unusable inputs, requests outside scope and events beyond our reasonable control.

If Center Frame materially misses an included delivery target for reasons within our control, the affected production window will not expire and we will provide a reasonable make-good. Your sole remedy for a missed target is the make-good unless applicable law requires otherwise.

3. Your responsibilities

You are responsible for:

• providing complete, accurate and timely information, source material, approvals, recordings, headshots, brand assets and feedback;
• recording and publishing your videos unless we expressly agree otherwise;
• reviewing and approving every deliverable before publication, including names, dates, statistics, market information, legal claims and other factual statements;
• ensuring that your content and advertising comply with applicable laws, professional standards, real-estate board and brokerage rules, platform policies and required disclosures;
• obtaining all rights and consents needed for materials and personal information you submit, including client stories, testimonials, listings, images, audio and third-party content; and
• meeting the production cadence and deadlines communicated to you.

The six-month term and billing continue if your delay, missed deadline or incomplete input prevents planned work. Unused production windows do not roll over. We may approve a pause or other accommodation case by case, but there is no automatic right to one.

We may rely on information you provide and reasonably credible public sources. Center Frame is not your lawyer, accountant, compliance officer, broker or real-estate adviser. Our review does not replace your own legal, regulatory, brokerage or professional review.

4. Accounts and access

You must provide accurate account information, keep your login credentials secure and promptly notify us of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of this Agreement.

At launch, Center Frame works from information and links that you provide and public channel information. It does not require access to your private YouTube or Google account, and it does not publish content on your behalf.

5. Fees, billing and taxes

You may choose one of the following initial plans:

• Monthly commitment: six committed payments of US$995. The first payment is charged at checkout and applies to your first monthly service period beginning on your selected start date. The remaining five payments are charged monthly beginning one month after your selected start date, on the dates shown in your Order; or
• Prepaid commitment: US$4,995 paid at checkout for the initial six-month term. After the initial term, the Service automatically continues month to month at the then-current monthly price, initially US$995 per month, unless cancelled as described in Section 6.

Applicable taxes are additional. Completing your Order, accepting this Agreement and making the applicable payment reserves capacity in the program. Under both commitments, the initial payment is charged at checkout. You authorize us and our payment processor to save your payment method and charge it for the plan, billing dates, renewals, taxes and other amounts shown in your Order.

If a payment fails, we may retry it and suspend work or access until the account is current. Suspension for non-payment does not pause the term or eliminate amounts owed. Please report a billing concern within 30 days after the charge so we can investigate promptly; this does not limit any non-waivable legal right.

We may change the monthly price for a future renewal period by giving at least 30 days’ notice. A price change will not alter the price of your initial six-month commitment.

6. Initial term, continuation and cancellation

Your initial six-month service term begins on the selected start date shown in your Order, even if you pay earlier.

After the initial term, both plans automatically continue month to month at the then-current monthly price, initially US$995 per month, until cancelled. If you do not want the Service to continue after month six, you may send a non-renewal notice at any time during the initial term.

After the initial term, either party may cancel by giving at least 30 days’ written notice. Cancellation takes effect at the end of the first monthly service period ending at least 30 days after notice is received. No partial-month refunds or prorations apply. To cancel or prevent renewal, email support@centerframe.app from the email associated with your account.

Except under the satisfaction guarantee below or where required by law:

• a monthly-plan customer remains responsible for all six initial payments, even if the customer stops participating or asks to leave early; and
• a prepaid-plan customer does not receive a prorated refund for ending participation before the initial term is complete.

The Service remains available through the applicable paid or committed period, subject to this Agreement.

7. 30-day satisfaction guarantee

You may cancel at any time before your selected start date and receive a full refund of amounts paid and cancellation of any remaining initial commitment. During the first 30 calendar days beginning on your selected start date, you may request a full refund of amounts paid and cancellation of any remaining initial commitment. No minimum participation or explanation is required. To use the guarantee, email support@centerframe.app before the deadline.

The guarantee may be used only once by the same customer, person, team, brokerage or related business. A refund ends the Service. You may retain and continue using any deliverable that you already published before requesting the refund. Unpublished or unfinished work remains Center Frame property and may not be used after the related fees are refunded.

8. Suspension and termination

Either party may terminate this Agreement if the other materially breaches it and does not cure the breach within 10 days after written notice, unless the breach cannot reasonably be cured.

We may immediately suspend or terminate access for unlawful activity, serious abuse, security risk, non-payment or content that creates a material risk of harm. If we terminate without cause during your initial term, we will refund prepaid fees for the unused portion and waive any remaining monthly commitment.

Sections that by their nature should continue—including payment obligations, intellectual property, confidentiality, disclaimers, liability limits, indemnities and general terms—survive termination.

9. Customer content and permissions

“Customer Content” means information and materials that you provide or direct us to use, including application responses, business and audience information, voice notes, transcripts, recordings, photos, brand assets, source materials, feedback and links.

You retain ownership of Customer Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transcribe, analyze, adapt and otherwise use Customer Content only as reasonably necessary to provide, secure, support and improve the Service and comply with law. The licence ends when the relevant material is deleted from our active systems, except for limited backup, legal, fraud-prevention and recordkeeping copies.

You confirm that you have the rights and permissions needed to provide Customer Content and authorize this use. Do not submit confidential client information, sensitive personal information or information unnecessary for the Service. Anonymize client stories and examples where reasonably possible.

Center Frame does not itself use identifiable Customer Content to train a general-purpose AI model or to promote Center Frame without your separate permission. AI providers’ handling of information is described in our Privacy Policy. We may use aggregated or de-identified information that cannot reasonably identify a person to operate, analyze and improve the Service.

10. Deliverables and intellectual property

“Deliverables” means the finished scripts, titles, descriptions, thumbnails, edits, plans and other materials specifically created for you through the Service.

Once all applicable fees have been paid, Center Frame assigns to you its rights in the final Deliverables created specifically for you. If a right cannot be assigned, Center Frame grants you a perpetual, worldwide, transferable, sublicensable, royalty-free licence to use, edit, publish, distribute and commercialize the Deliverable for your business.

Center Frame retains all rights in its software, prompts, workflows, methods, templates, models, know-how, design systems and other pre-existing or reusable materials (“Center Frame Materials”). The inclusion of Center Frame Materials in a Deliverable does not restrict your permitted use of that Deliverable.

Deliverables may contain Customer Content, public-domain material, licensed third-party elements, platform-provided assets or AI-generated elements. Applicable third-party terms continue to apply. If you provide product feedback, you permit us to use it without restriction or compensation, provided we do not identify you publicly without permission.

11. AI-assisted and human-reviewed work

We use artificial intelligence and human review to create and refine parts of the Service. AI output can be incomplete, inaccurate or similar to content created for others. You must review and approve each Deliverable before publishing it.

We do not guarantee that content will be unique, error-free, legally compliant, approved by a platform or regulator, or produce any minimum number of views, subscribers, leads, transactions or revenue.

12. Privacy and confidentiality

Our handling of personal information is described in the Center Frame Privacy Policy.

Each party may receive non-public information from the other that a reasonable person would understand to be confidential. The receiving party will use it only for this relationship and protect it using reasonable care. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose confidential information where legally required after giving notice when legally permitted.

Calls or sessions will be recorded only after notice and any legally required consent.

13. Acceptable use

You may not use the Service to:

• violate law, professional rules, platform terms or another person’s rights;
• submit material you do not have permission to use;
• create deceptive, discriminatory, defamatory, infringing or unlawful material;
• collect or expose sensitive personal information without lawful authority;
• interfere with the Service, bypass security, introduce malicious code or access another customer’s account;
• reverse engineer or systematically extract the Service, except where a restriction is prohibited by law; or
• use the Service or Center Frame Materials to build or train a competing product or service.

We may remove material or suspend access where we reasonably believe this section has been violated.

14. Third-party services

The Service depends on third-party products for functions such as payments, hosting, storage, email, transcription, media production, security and AI processing. Those products are governed by their own terms and privacy practices. We are not responsible for a third-party service outside our control, but we remain responsible for our own obligations when we engage a provider to process information for us.

15. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties and conditions, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Nothing in this Agreement excludes a warranty, remedy or other right that cannot lawfully be excluded.

16. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill, data or business opportunity, arising from this Agreement, even if advised that the loss was possible.

Except for liability that cannot legally be limited, your payment obligations, or a party’s fraud, wilful misconduct, breach of confidentiality, or infringement or misappropriation of the other party’s intellectual-property rights, each party’s total aggregate liability arising from this Agreement will not exceed the fees paid or payable by you in the six months before the event giving rise to the claim.

17. Indemnity

You will defend and indemnify Center Frame and its directors, officers and personnel against third-party claims arising from Customer Content, your published content, your breach of Sections 3 or 13, or your violation of another person’s rights or applicable law. This obligation applies only to the extent the claim was not caused by our breach, negligence or wilful misconduct. We will promptly notify you of a claim and allow you to control its defence, while retaining the right to participate with our own counsel.

18. Changes to this Agreement

We may update this Agreement to reflect changes to the Service, law, security practices or business operations. We will give reasonable advance notice of a material change. Unless legally required sooner, a material change will apply at your next renewal or when you affirmatively accept it. The version and effective date appear above.

19. General terms

This Agreement and the Order are the entire agreement about the Service and replace prior discussions on the same subject. You may not assign this Agreement without our written consent, except as part of a bona fide sale of substantially all of your business. We may assign it as part of a reorganization, financing, merger or sale of our business or assets.

If a provision is unenforceable, it will be limited only as much as necessary and the rest will remain effective. A waiver must be in writing and applies only to the specific instance waived. The parties are independent contractors; this Agreement does not create an employment, partnership, franchise, fiduciary or agency relationship.

This Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable there. The courts located in Vancouver, British Columbia have exclusive jurisdiction, except where applicable law gives you a non-waivable right to bring a claim elsewhere.

Notices may be sent electronically. Notices to Center Frame must be sent to support@centerframe.app.

20. Contact

1609951 B.C. Ltd.
Operating as Center Frame
Vancouver, British Columbia, Canada
support@centerframe.app